Shipping
Glass, boxed like glass
A tank is the one parcel where the packaging matters more than the product. Ours leave Hyderabad in a rigid outer with built-up corners and a foam base, heaters boxed separately.
1–2 business days
Picked, checked and boxed at our Hyderabad, Telangana workspace.
3–8 business days
three to five days to a metro, five to eight days to the rest of India.
4–10 business days
Counting our packing time, start to finish.
Dispatch and handling
Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.
Tanks travel in a rigid outer with corner protection and a foam base, and we do not stack anything on top of them in the carton. Heaters — glass tubes, the single most fragile item in this catalogue — are boxed separately in their own sleeve rather than loose beside the tank, and lights ship with the driver detached so the cable cannot lever the fitting.
What shipping costs
Delivery is free on orders of ₹1,999 and above. Below that threshold a flat ₹99 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.
Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.
Couriers and tracking
We ship with Delhivery and XpressBees. Which one carries your parcel depends on the destination PIN, not on what you paid.
A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.
Addresses we cannot reach
- India only — we do not ship internationally
- street addresses only; no PO boxes, no APO or FPO addresses
- a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above
Questions about a delivery go to [email protected], and we answer during Open daily: 10:00 AM–10:00 PM